{"id":235,"date":"2024-01-30T05:19:09","date_gmt":"2024-01-30T05:19:09","guid":{"rendered":"https:\/\/www.acceptanceinsurance.com\/?page_id=235"},"modified":"2024-04-25T00:01:57","modified_gmt":"2024-04-25T00:01:57","slug":"customer-service","status":"publish","type":"page","link":"https:\/\/www.acceptanceinsurance.com\/customer-service\/","title":{"rendered":"Customer Service"},"content":{"rendered":"<div class=\"c-section  \" >\n    <div class=\"o-wrapper o-wrapper--small\">\n        <div class=\"c-section__content\">\n\n<!-- id=\"general_text-block_2f20a3e4a2b69a69e3a863df9fa7fec1\" -->\n        <div class=\"o-component s-cms-content\">\n        <p>Our agents are here for you: plain and simple. Whether online, in person at one of our convenient locations, or by phone, our customer service team awaits your questions. Please also enjoy our <a href=\"https:\/\/www.acceptanceinsurance.com\/our-products\/auto-insurance\/auto-insurance-faq\/\"><strong>Frequently Asked Questions<\/strong><\/a> to see if the answer you need is there.<\/p>\n    <\/div>\n    \n\n<!-- id=\"general_text-block_f3763f0eb986a387a65d3f99bd40b939\" -->\n            <h2 class=\"c-section__title c-section__title--left\">Contact Us Anytime<\/h2>\n        <div class=\"o-component s-cms-content\">\n        <p>Contact one of our representatives by email or phone during the customer service hours indicated below.<\/p>\n    <\/div>\n    \n\n<div class=\"o-component c-contact-boxes\" id=\"accessibility-contact-boxes-block_1f8ba2f9fbf76918e786857e24c76352\">\n    <ul class=\"o-list-bare c-contact-boxes__list c-contact-boxes__list--2-collumns\">\n        <li class=\"o-list-bare__item c-contact-boxes__item\">\n                        <h3 class=\"c-contact-boxes__title\">Office Hours<\/h3>\n            <div class=\"c-contact-boxes__info\">\n                <div class=\"c-contact-boxes__text\">\n                    <p>Monday-Friday<br \/>\nHours 9:00 -6:00 P.M. CST<\/p>\n                <\/div>\n            <\/div>\n        <\/li>\n        <li class=\"o-list-bare__item c-contact-boxes__item\">\n                        <h3 class=\"c-contact-boxes__title\">Call Us by Phone<\/h3>\n            <div class=\"c-contact-boxes__info\">\n        \n                <a class=\"c-button c-button--linear-green\" href=\"tel: 1-877-405-7102\">\n                    <span class=\"o-icon\"><svg aria-hidden=\"true\" focusable=\"false\" role=\"img\"><use xlink:href=\"https:\/\/www.acceptanceinsurance.com\/wp-content\/themes\/acceptance\/assets\/images\/icons\/icons.svg#icon-phone\"><\/use><\/svg><\/span>877-405-7102                <\/a>\n            <\/div>\n        <\/li>\n    <\/ul>\n<\/div>\n\n\n<!-- id=\"general_text-block_bd589518ce7fe049d82408463eb6a702\" -->\n            <h2 class=\"c-section__title c-section__title--left\">Filling a Claim<\/h2>\n        <div class=\"o-component s-cms-content\">\n        <p>Please contact your insurance carrier directly. Your carrier information is on your policy documentation.<\/p>\n    <\/div>\n    \n\n<!-- id=\"general_text-block_8ea3e98dc97aff1c43105591c56173e8\" -->\n            <h2 class=\"c-section__title c-section__title--left\">Insurance Payments<\/h2>\n        <div class=\"o-component s-cms-content\">\n        <p>We offer a variety of ways you can make an insurance payment, such as by phone or at one of our offices.<\/p>\n    <\/div>\n    \n\n<div class=\"c-button__wrapper\">\n    <a class=\"c-button c-button--linear-green\" target=\"_self\" href=\"https:\/\/www.acceptanceinsurance.com\/make-a-payment\/\">\n        <span class=\"o-icon\"><svg aria-hidden=\"true\" focusable=\"false\" role=\"img\"><use xlink:href=\"https:\/\/www.acceptanceinsurance.com\/wp-content\/themes\/acceptance\/assets\/images\/icons\/icons.svg#icon-payment\"><\/use><\/svg><\/span>Payment Options    <\/a>\n<\/div>\n\n<!-- id=\"general_text-block_3ca78a32e614c3a9745d29812bf4935c\" -->\n            <h2 class=\"c-section__title c-section__title--left\">Change of Address<\/h2>\n        <div class=\"o-component s-cms-content\">\n        <p>There are several different ways you can notify Acceptance Insurance or your insurance carrier that you are moving. If you are moving, please use one of the following methods to notify us:<\/p>\n    <\/div>\n    \n\n\n            <div class=\"o-component c-contact-boxes\">\n                <ul class=\"o-list-bare c-contact-boxes__list o-component c-contact-boxes__list--2-collumns\">\n                                                                                                    <li class=\"o-list-bare__item c-contact-boxes__item\">\n                                                                <picture class=\"c-contact-boxes__pic c-contact-boxes__pic--small\">\n                                    <source media=\"(min-width: 700px)\" srcset=\"https:\/\/www.acceptanceinsurance.com\/wp-content\/uploads\/2024\/02\/icon-over-the-phone.png\">\n                                    <img decoding=\"async\" class=\"sp-no-webp c-contact-boxes__img\" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" alt=\"\" width=\"0\" height=\"0\" aria-hidden=\"true\" loading=\"lazy\">\n                                <\/picture>\n                                <h2 class=\"c-contact-boxes__title\">Call Us<\/h2>\n                                <div class=\"c-contact-boxes__info\">\n                                                                                    <p>Contact Our Customer Service Team<\/p>\n                                                \n                                                                                                                                            <a class=\"c-button c-button--linear-green\" href=\"tel:1-800-321-0899\">\n                                                    <span class=\"o-icon\"><svg aria-hidden=\"true\" focusable=\"false\" role=\"img\">\n                                                        <use xlink:href=\"https:\/\/www.acceptanceinsurance.com\/wp-content\/themes\/acceptance\/assets\/images\/icons\/icons.svg#icon-phone\"><\/use>\n                                                    <\/svg><\/span>800-321-0899                                                <\/a>\n                                                                                \n                                <\/div>\n                            <\/li>\n                                                                                <li class=\"o-list-bare__item c-contact-boxes__item\">\n                                                                <picture class=\"c-contact-boxes__pic c-contact-boxes__pic--small\">\n                                    <source media=\"(min-width: 700px)\" srcset=\"https:\/\/www.acceptanceinsurance.com\/wp-content\/uploads\/2024\/02\/icon-offices.svg\">\n                                    <img decoding=\"async\" class=\"sp-no-webp c-contact-boxes__img\" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" alt=\"\" width=\"0\" height=\"0\" aria-hidden=\"true\" loading=\"lazy\">\n                                <\/picture>\n                                <h2 class=\"c-contact-boxes__title\">Visit Your Local Acceptance Retail Store<\/h2>\n                                <div class=\"c-contact-boxes__info\">\n                                                                                    <p>Visit your\u00a0<a href=\"https:\/\/locations.acceptanceinsurance.com\/\"><strong>local office<\/strong><\/a>\u00a0and fill out a change of address form.<\/p>\n                                                \n                                                                                \n                                <\/div>\n                            <\/li>\n                                                                                <li class=\"o-list-bare__item c-contact-boxes__item\">\n                                                                <picture class=\"c-contact-boxes__pic c-contact-boxes__pic--small\">\n                                    <source media=\"(min-width: 700px)\" srcset=\"https:\/\/www.acceptanceinsurance.com\/wp-content\/uploads\/2024\/03\/icon-mailing-address.svg\">\n                                    <img decoding=\"async\" class=\"sp-no-webp c-contact-boxes__img\" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" alt=\"\" width=\"0\" height=\"0\" aria-hidden=\"true\" loading=\"lazy\">\n                                <\/picture>\n                                <h2 class=\"c-contact-boxes__title\">Notify Your Insurance Carrier Directly<\/h2>\n                                <div class=\"c-contact-boxes__info\">\n                                                                                    <p>You can call your insurance company directly or mark the new address on your bill and the insurance company will make the change.<\/p>\n                                                \n                                                                                \n                                <\/div>\n                            <\/li>\n                                                \n                                    <\/ul>\n            <\/div>\n\n\n<!-- id=\"general_text-block_6d1b0b8d151752086a7aff5146f791b4\" -->\n            <h2 class=\"c-section__title c-section__title--left\">Technical Support<\/h2>\n        <div class=\"o-component s-cms-content\">\n        <p>We want your browsing experience on our Acceptance website to be the most wonderful it can be. If you have any issues, please feel free to contact our customer service for assistance.<\/p>\n    <\/div>\n    \n\n        <div class=\"o-component c-quote-callout\"  id=\"general-quote-callout-block_adc1d85bf3a878c70014992278b4ba98\"\n            >\n            <picture class=\"c-quote-callout__pic\">\n                                    <source media=\"(min-width: 700px)\" srcset=\"https:\/\/www.acceptanceinsurance.com\/wp-content\/uploads\/2024\/04\/QuickQuote-Desktop-12-1.webp 1x, https:\/\/www.acceptanceinsurance.com\/wp-content\/uploads\/2024\/04\/QuickQuote-Desktop-12@2x-1.webp\">\n                                                    <img decoding=\"async\" loading=\"lazy\" class=\"sp-no-webp c-quote-callout__img\" src=\"https:\/\/www.acceptanceinsurance.com\/wp-content\/uploads\/2024\/04\/QuickQuote-Mobile-12-1.webp\"\n                    alt=\"\" aria-hidden=\"true\"\n                    srcset=\"https:\/\/www.acceptanceinsurance.com\/wp-content\/uploads\/2024\/04\/QuickQuote-Mobile-12@2x-1.webp 2x\"\n                    width=\"320\" height=\"192\">\n                            <\/picture>\n            <div class=\"c-quote-callout__content\">\n                <h2 class=\"c-quote-callout__title\">Ready to Get a Quick Quote? <\/h2>\n                <form class=\"c-quote-callout-form js-form form ajax-quote-form-new\" method=\"GET\"\n                    action=\"https:\/\/www.acceptanceinsurance.com\/process-rater\/\">\n\n                    <div class=\"c-quote-callout-form__item c-quote-callout-form__item--select\">\n                        <label class=\"c-quote-callout-form__label\"\n                            for=\"typeOfInsurance\">Type of Insurance<\/label>\n\n                        <select class=\"c-quote-callout-form__select\" id=\"typeOfInsurance\" name=\"type_insurance\">\n                                                                                                                <option value=\"A\" >\n                                Auto Insurance<\/option>\n                                                                                    <option value=\"BT\" >\n                                Boat Insurance<\/option>\n                                                                                    <option value=\"B\" >\n                                Business Insurance<\/option>\n                                                                                    <option value=\"CI\" >\n                                Commercial Auto Insurance<\/option>\n                                                                                    <option value=\"H\" >\n                                Homeowners Insurance<\/option>\n                                                                                    <option value=\"L\" >\n                                Life Insurance<\/option>\n                                                                                    <option value=\"MAI\" >\n                                Mexican Car Insurance<\/option>\n                                                                                    <option value=\"M\" >\n                                Motorcycle Insurance<\/option>\n                                                                                    <option value=\"MRH\" >\n                                Motorhome and RV Insurance<\/option>\n                                                                                    <option value=\"PET\" >\n                                Pet Insurance<\/option>\n                                                                                    <option value=\"R\" >\n                                Renters Insurance<\/option>\n                                                                                    <option value=\"RA\" >\n                                Roadside Assistance<\/option>\n                                                                                    <option value=\"SR\" >\n                                SR-22 Auto Insurance<\/option>\n                                                                                    <option value=\"TM\" >\n                                Telemedicine<\/option>\n                                                                                    <option value=\"HI\" >\n                                Travel Club &#8211; Hospital Indemnity<\/option>\n                                                    <\/select>\n                    <\/div>\n                    <div class=\"c-quote-callout-form__item c-quote-callout-form__item--zipcode\">\n                        <label class=\"c-quote-callout-form__label\" for=\"zip\">Zip Code<\/label>\n                        <input class=\"c-quote-callout-form__input  js-floting-input js-valid-numbers js-valid-zipcode\"\n                            id=\"zip\" type=\"text\" required inputmode=\"numeric\" autocomplete=\"postal-code\" name=\"zipcode\"\n                            maxlength=\"5\" minlength=\"3\">\n                    <\/div>\n                    <div class=\"c-quote-callout-form__controls\">\n                        <button class=\"c-button c-button--orange c-quote-callout-form__submit\"\n                            type=\"submit\">Start My Quote                            <img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.acceptanceinsurance.com\/wp-content\/themes\/acceptance\/assets\/images\/components\/inputs\/loading.svg\"\n                                alt=\"Loading\" width=\"30\" height=\"30\">\n                        <\/button>\n                    <\/div>\n                <\/form>\n            <\/div>\n        <\/div>\n        \n\n        <\/div>\n    <\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"footnotes":""},"acf":[],"_links":{"self":[{"href":"https:\/\/www.acceptanceinsurance.com\/wp-json\/wp\/v2\/pages\/235"}],"collection":[{"href":"https:\/\/www.acceptanceinsurance.com\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.acceptanceinsurance.com\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.acceptanceinsurance.com\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.acceptanceinsurance.com\/wp-json\/wp\/v2\/comments?post=235"}],"version-history":[{"count":70,"href":"https:\/\/www.acceptanceinsurance.com\/wp-json\/wp\/v2\/pages\/235\/revisions"}],"predecessor-version":[{"id":6656,"href":"https:\/\/www.acceptanceinsurance.com\/wp-json\/wp\/v2\/pages\/235\/revisions\/6656"}],"wp:attachment":[{"href":"https:\/\/www.acceptanceinsurance.com\/wp-json\/wp\/v2\/media?parent=235"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}