Privacy Policy

First Acceptance Corporation (hereafter “Acceptance”) values you as a customer and respects your right to privacy. You have our commitment to treat your personal and private information responsibly. This policy is provided on behalf of Acceptance and its affiliates. First Acceptance Insurance Company, Inc.; First Acceptance Insurance Company of Georgia, Inc.; First Acceptance Insurance Company of Tennessee, Inc.; First Acceptance Services, Inc.; Acceptance Insurance Agency of Tennessee, Inc.; and Transit Automobile Club.

Our Companywide Privacy Commitment to You

We understand how important safeguarding your personal and credit information is to you. At Acceptance, we value you as a customer and are committed to protecting your personal and credit information.

Information We Collect

Acceptance does not collect personally identifiable information from anyone unless the information is provided to us voluntarily and knowingly or we are otherwise permitted by law to obtain it. We may collect information, including personal and credit information, about you when you initiate a request to obtain an insurance quote, complete an application for one of our products, or use our website or one of our services.
Personal data or information means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data). Depending on your state of residence and the nature of the transaction, the types of information we may collect, use and store could include: your name, marital status, date of birth, the names and dates of birth of other members of your household, address, telephone, social security number, driving records, vehicle information, employment, credit history, bank information, lienholder information, information about other insurance you have or have had, and/or your email address. We may also collect information about how you use our website or products and services and your interests and preferences in receiving marketing from us or select third parties.

How We Use Your Information

The personal information we collect helps us to underwrite and provide accurate insurance premium quotes; provide insurance claim services; offer other financial and consumer products and services that may be of interest to you; or to comply with state and/or federal laws and regulations.

Disclosure of Your Personal Information

Our affiliated companies may share information about you with each other in order to provide you with products and services that best suit your needs. To improve customer service, subject to applicable laws, we may also record and review conversations between you and customer support representatives,
Occasionally we may also share some of your personal information with non-affiliated third parties for administrative services on our behalf. These may include, for example, vendors performing business functions for us, organizations that help to protect against insurance fraud, billing or mail processing services, your agent or broker, and our reinsurers. These third parties contractually agree to safeguard and keep confidential your personal information as well as the products and services we provide you.
We may also share personal information with third parties with whom we have promotional or advertising relationships provided that we are not otherwise restricted from the sharing of information. If you do not what us to share your personal information with these companies contact us at compliance@acceptance.com or call 1.800.321.0899. You can also ask us or third parties to stop sending you marketing messages at any time by checking or unchecking relevant boxes to adjust your marketing preferences through your secure on-line account at our website or by following the “unsubscribe” links on any marketing message sent to you.
In addition, we may provide your personal information to other non-affiliated third parties who have a legitimate need for the information. These may include, for example, investigators, actuarial consultants, reinsurers, governmental agencies, courts, and law enforcement authorities.
We do not share your personal information with non-affiliated third parties except as stated here or as required by law.

How We Protect Your Information

We maintain physical, electronic, and procedural safeguards to ensure your personal information is treated responsibly and to protect against theft, mishandling and loss in accordance with this Policy. We require our employees and data processors to respect the confidentiality of any personal information held by Acceptance. We restrict access to your personal information within our organization to those employees who need access to provide products or services to you.
No one, including Acceptance, can give absolute assurance that your information will be secure 100% of the time due to the nature of the internet. Acceptance uses appropriate commercially available anti-virus software to ensure that its website does not contain or carry viruses. However, due to the rapidly developing nature of viruses and the Internet we strongly recommend that you employ similar anti-virus software when accessing the Acceptance website. Additionally, our website may include links to third party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.

Data Collection

We collect customer information in a number of different ways. For example, we gather information from applications and other forms related to the purchase and servicing of your insurance; other products you purchase from us; and your customer interactions with us related to items such as payments, underwriting and claims.
The company also gathers information when you use electronic sources such as our social media sites and website, www.acceptanceinsurance.com. You are not required to register or provide information to us on the website in order to view a large majority of our site. However, to obtain services from Acceptance or to access portions of our Website, you may be asked to provide personal information. We use your information to personalize your Web experience or to provide you with requested services. Acceptance will only use your information strictly in accordance with this Policy.
Acceptance may use "cookie" technology on our website. "Cookies" are small text files a website can use to recognize repeat users, facilitate the user's access to and use of the site and to track behavior of the Web pages you visit, among other uses. Our website may automatically collect cookies and other information, including, but not limited to, your domain name, and Acceptance may compile aggregate data for statistical purposes to improve content of our website or to better administer the web pages available on the Acceptance website. If you do not want information collected through the use of such technology, there is usually a simple procedure on most browsers that allows you to automatically decline many of them, or make the choice to accept or decline.
Acceptance’s website may provide links to other companies or organizations of interest to you. Acceptance is not responsible for how they collect, use, disclose or secure the information you might provide them. If you choose to use such a link, you should read their privacy policies to learn how they use your information.
We may email requests to you to complete and support your transactions with us and to comply with the law. We may also send you emails to follow-up on coverage quotes, respond to your questions, and to provide you with information about your policy and other information we think you will find useful. We will not share your email address with third parties without your consent. In addition to email communications, we also offer account and claims updates via SMS (text message). If you elect to receive SMS alerts, additional charges from your cellular carrier may apply.

Privacy Questions

This Privacy Policy is provided to explain Acceptance’s policies for ensuring your personal information is protected and properly used. If you have questions about this Policy, please feel free to e-mail us at compliance@acceptance.com, write us at First Acceptance Corporation, 3813 Green Hills Village Drive, Nashville, TN 37215, ATTN: Compliance Department, or call us at 1.800.321.0899.
If a material change is made to this Privacy Policy, a revised version of the Notice of Privacy Policy will be made available to you.

RESIDENTS OF CALIFORNIA

We may collect customer information from persons other than the individual or individuals applying for coverage. Such customer information as well as other personal or privileged information subsequently collected may, in certain circumstances, be disclosed to third parties without your authorization as permitted by law. You have the right to request access to and request correction with regard to all personal information collected. If you would like additional information about the collection and disclosure of customer information, please contact your local agent or Acceptance at the address listed above to request this access.